Trade show for worksafe, security and fire protection
FQ'S
Find the answers to the most common questions asked by exhibitors
You can consult the regulations document at the following link.
If you have any questions, please send your query to operaciones@easyfairs.com.
The stands are ‘turnkey’, meaning they are delivered fully assembled with a minimum supply of electricity and furniture. You can consult the contract or MyEasyfairs to confirm the specific features of your stand.
You can find details of the stand structure in this document.
You can place your order for additional items from your MyEasyfairs account by going to Manage Stand > Online Shop.
You can find more details on how to do this in this document.
If you have any questions, please email operaciones@easyfairs.com with the items you need and we will process your order.
Your sales representative has sent a request to your email address upon confirming your participation. Please check your spam folder. You can use this email to access your private area on MyEasyfairs.
If you have not received this email, please request it again. If you have forgotten your password, click on the ‘Forgot password?’ button.
If you need more people to access the private area, once you are in MyEasyfairs, click on ‘Manage users’ and then ‘Send request’.
Please do not hesitate to contact wsbarcelona@easyfairs.com if you have any questions or issues with MyEasyfairs.
Starting on Tuesday, 30 September at 9:00 a.m., exhibitors may place additional orders at the Operations desk located in the Exhibitor Lounge.
Orders will be subject to material availability and technical feasibility of the service and must be paid for upon receipt of the invoice, which will be sent to your email address as usual.
Furniture models may be replaced by others with similar characteristics depending on stock availability.
Furniture, as well as any contracted items and any pre-decorated stand elements, are provided exclusively on a rental basis. Therefore, exhibitors may not keep them and must return them at the end of the fair in the same condition in which they were delivered.
The organisation does not have materials such as ladders, double-sided tape, tools, paint, etc.
The plug integrated into the single-phase panel is 500 W, sufficient to connect one or two devices (mobile phone, laptop, etc.).
It is always advisable for exhibitors to hire additional plugs to distribute the power from the panel according to their needs.
The KWs provided with participation cover basic lighting and the single-phase plug.
Calculate the power required by the exhibition elements and remember that when hiring an additional electrical distribution panel, you must add the consumption for the elements (extra KWs of consumption).
The general lighting panel is located, in accordance with regulations, between 100 and 180 cm above the floor, duly fixed to the structure.
If you require more power than that allocated to your stand, you must hire an electrical panel that covers that power and the additional KWs, as the panel does not include them.
Panels of 5 KW or less are single-phase. Those with a power of 10 KW or more are three-phase.
Under no circumstances may three-phase sockets be connected to single-phase panels. If you require single-phase sockets in your three-phase panel, you must inform us in advance.
It is necessary to confirm the need for a panel with special sockets if required; the price of these may vary from the catalogue.
It is mandatory to use electrical panels contracted with EASYFAIRS for connection to the pavilion’s electrical network.
This document provides further information on the electricity selection process (panel + power).
The technical plan must include the following elements:
Location of contracted sockets.
Location of services such as air, water or drainage outlets.
Location of storage areas.
It is not necessary to include elements that are easy to move, such as counters or tables.
You can find the technical plan and more details on how to complete it in this document.
If it is not received duly completed in a timely manner, we cannot guarantee that the elements can be placed in the correct location.
The hiring of additional graphics includes printing, placement, and removal of the graphics. You must send the design to operaciones@easyfairs.com before 3 September. You can find details about file format and layout in this document.
We offer you the option of contracting the file design service or any other available graphic design service. You can enquire about costs by writing to operaciones@easyfairs.com.
If the graphic design is managed by Easyfairs, it will be installed on the day of access for exhibitors to set up.
Graphic files must be sent in a timely manner to ensure not only satisfactory installation but also that there is sufficient leeway to find a solution in the event of any problems.
It is not possible to recover the vinyl at the end of the fair as, as the name suggests, it is vinyl stuck to the melamine panel.
Recovering foam board is not easy and there is no guarantee that it can be removed without damage, as the foam board sheets are attached to the panels with a strip of double-sided tape. Under no circumstances will the organisation take on this task.
Set-up begins on 30 September at 9:00 a.m. and continues until 7:00 p.m.
The positioning of elements that require special logistical or technical means can request priority access for the positioning of the exhibits on the stand.
The basic information we need to know is how the goods are to be positioned from the transport of origin to the final position on the stand.
And/or complex technical requirements for the assembly of the elements that make up the display element.
The positioning of the display material does not imply that calibrations or function checks can be carried out, as the function of the positioning is mainly to ensure that it can safely enter the hall and be positioned on the stand.
Please note that the stand will not have electricity until authorised by the venue.
The plastic of the carpet is removed the night before the inauguration by FIRA cleaning staff when they carry out the general cleaning.
The keys to the storage rooms and furniture are attached to or inside them. If exhibitors have left these keys at the hotel/house, the storage room or counter will be opened for them without being locked again, and no other keys will be provided.
Under no circumstances are exhibitors permitted to attempt to open a piece of furniture or storage unit without the corresponding key. Any damage resulting from attempting to force the lock or door will be the responsibility of the exhibitor, who will also be responsible for the cost of repairs.
The organisation does not have storage space inside the pavilion. All company materials must be stored at their stands or by contracting storage services with the company operating on the premises. You can find the contact details in the operations manual.
Exhibitors must manage the storage of pallets and empty packaging directly with RESA EXPOLOGISTICS, which has storage room inside the exhibition centre as an official supplier of FIRA BARCELONA. You can find the contact details in the operations manual.
The exhibitor or representatives must leave the stand material properly packed and labelled inside the stand for collection the following day by their contracted logistics company.
The Organisation is not responsible for any loss or damage to goods that do not meet these requirements. Goods not collected at the end of the dismantling period will be removed and stored by FIRA’s official logistics company at the corresponding cost, or discarded with the rest of the waste at a cost of €120/m2 of the total exhibition space.
The cleaning included in the stand contract refers to the removal of the protective plastic before the inauguration and the cleaning of the stand on the night of the event.
It does not include cleaning if during the event the exhibitor has filled the waste bin, or has spilled any liquid or rubbish on the floor.
You can hire an additional cleaning service for the event or a first cleaning service if necessary. Write to us at operaciones@easyfairs.com to request a quote.
Dismantling begins at the end of the second day of the event, after the visitors have left.
The gates for accessing empty packaging and/or pallets do not start until the carpet has been removed from the aisles.
The organisers DO NOT RECOMMEND direct loading of items such as pallets and machinery onto lorries on the first day of dismantling, as we cannot guarantee that access to the site will not be saturated.
We recommend NOT LEAVING any documents or materials in any storage area of the stand, the most effective way being to collect them and seal them with their name.
Exhibits which, due to their volume or complex logistical requirements, have been given priority access, will have to leave the pavilion on 3 October at approximately 15.00 hours.
Vehicle access to the hall is not permitted. Loading and unloading of material must be done in the docks between halls and in compliance with the forklift and pallet truck access regulations in the exhibitor’s manual.
Anyone accessing the Fira premises during the set-up and dismantling days must have registered to obtain their ‘SET-UP PASS’ via the registration link that we will provide. On the website to which you will be directed, you must enter specific details of the people who will be carrying out any activity during those days. The pass will be valid for set-up and dismantling.
FIRA staff will request this pass with a QR code at the entrance to the venue during both set-up and dismantling.
In the event of an incident or loss of this pass, you must contact FIRA Barcelona directly. Easyfairs does not have the authority to resolve any incidents in this regard.
You only need to exchange your ticket for entry to the fair once at the corresponding counter, where you will be given an accreditation badge or Smart Badge.
This badge will allow you to access the fair on both days of the event.
If it is the registration email with the entry, there is no problem as it remains in our system for printing the Smart Badge.
If the Smart Badge has been lost, it cannot be reprinted.
If it is the fitter’s pass, you must contact FIRA Barcelona.
The register will be located at the main entrance to the ‘medusa’ pavilions.
The registration desk will be open on both days from 9:00 a.m. to 5:30 p.m.
Anyone with access to the fair during the event (exhibitors, visitors, guests, speakers, etc.) must wear their accreditation badge (or Smart Badge).
To do so, they must register online in advance and go to the registration desk to collect their badge.
One person from each stand may collect the badges for all their colleagues, but they will be responsible for them as they cannot be reprinted.
For any issues, please enquire at the relevant desk in the Exhibitor Lounge.
From 9:30 a.m. to 6:00 p.m. on 1 and 2 October.
On the day of the exhibition, the organising team will distribute the readers to the stands, as well as providing an explanation of how they work and answering any questions.
Depending on the EasyGo package you sign up for, you can get 1, 2, or 3 readers.
Go Leads has 1 reader.
Go Plus has 2 readers.
Go Premium has 3 readers.
Readers that are not returned will be charged at a price of €500.
Furthermore, you will not receive the information collected.
Leads can be downloaded from the private area of MyEasyfairs on Friday morning, provided that the reader has been delivered the day before.
The visitor will receive an email at the end of the day with a link to your company profile containing all the information you have entered in MyEasyfairs.
When you register your staff on MyEasyfairs, each member will receive an email with a personalised Visit Connect licence to use during the event. The email contains information on how to activate the licence.
Any Easygo package includes unlimited Visit Connect licences.
For any issues with the Visit Connect app, please ask at the relevant desk in the Exhibitor Lounge or write to wsbarcelona@easyfairs.com.
If after reviewing the FAQs you still have questions, you can contact us at operaciones@easyfairs.com